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πŸ› οΈ Remote-first onboarding βœ… Works Pan-India ⚑ Fast go-live

Support & Onboarding that gets you live

EBase installation is quick. The real value is in correct setup: masters, formats, migration, training, and go-live support - done remotely for most clients.

Important: The Free Forever plan is for trial/learning and does not include support. Standard+ plans include remote onboarding.
Implementation flow

A simple process: setup β†’ training β†’ go-live

Typical onboarding takes 4-8 hours. Data cleaning and migration may take longer depending on your old system.

1

Discovery (15-30 min)

We understand your category, invoice format, GST/non-GST needs, and daily workflow.

2

Setup & Format (60-120 min)

Company settings, invoice designer (thermal/A4/A5), field toggles, numbering, user permissions.

3

Masters Migration (60-180 min)

Items, ledgers, opening stock. Imports from Excel / Tally where applicable.

4

Staff Training (60-120 min)

Billing flow, barcode/QR, returns, reports, daily closing, backups.

5

Go-Live Support

We stay connected during first billing sessions to ensure speed and correctness.

6

Reports & Fine-Tuning

Configure Magic Stock/Sales reports and any extra print formats; tune for your workflow.

Remote support

Eazy Online Support - no AnyDesk hassle

Connect to our agent quickly. Used for demos, onboarding, and support.

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Remote demo

See the exact workflow for your category. No generic demo confusion.

Category-wise demo flow
Plan recommendation after demo
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Privacy-first

Offline-first software, and support done only when you allow. Your billing data remains on your PC.

Works without internet
You control when support connects
FAQ

Quick answers

The common questions we get before onboarding.

Do you support non-GST businesses?

Yes. You can use EBase in Non-GST mode with simplified invoices and workflows. When you register GST, you can enable GST features without losing data.

Can onboarding be done without a physical visit?

Yes. Most clients across India are onboarded remotely (setup + training + data import). Physical visit may be optional for specific cases or local clients.

How long does onboarding take?

Typical onboarding takes 4-8 hours. If old data needs cleaning or migration from older systems, it can take 2-4 days depending on complexity.

Do you provide support in Free Forever plan?

No. Free Forever is for self-trial via videos/docs. Support and onboarding are available in paid plans (Standard+ recommended for go-live).

Do you support thermal printers and barcode scanners?

Yes. Thermal (58/80mm) and A4/A5 printing are supported. Barcode/QR label printing and barcode scanning are supported as part of your workflow setup.